Our professionals at TMS work hard to provide our customers with superior pipe fitting, millwright, and custom steel fabrication. But it takes more to consistently deliver the best customer experience. While we constantly endeavor to install premier systems, we work equally hard to stand out from our competition – all with the aim of being the best for our customer.
Here are four ways that TMS works to differentiate itself within the industry.
Attitude of ownership – We see the project from the customer’s point-of-view. We recognize that the customer wants the project completed the right way, while saving time and money where ever possible. We also know how downtime, shutdowns, and delays can negatively impact a schedule. So we not only work to prevent these issues, but we also provide solutions to overcome them if challenges do arise.
Experience in multiple fields – TMS’ vast experience helps us provide solutions to customers across the business spectrum. Understanding various, sometimes slight, nuances in mechanical engineering methods helps us learn about customer challenges. These nuances may be subtle, but they have helped us build a wide knowledge base across multiple fields and overcome the challenges we face at various jobsites.
Saving customers money – We search for solutions and modifications that we know will save the customer money. While rule #1 is to get the job done as quickly as possible, if we see ways to save our customers money, we won’t let haste get in the way of savings. We always bring the saving opportunity to our customer’s attention. This may be rare in the contracting world, but we feel that our honesty is not only the right thing to do, but it will also lead to increased loyalty and positive referrals.
Critical path discussions, milestoning, and budgeting go hand-in-hand. The TMS process is: Consider all the information the client provides, understand what they want to do, determine the necessary equipment, and then come up with an overall cost.
Non-union shop means versatility – We excel in overseeing seamless transitions within jobs. We make them run more rapidly and smoothly because we can handle all the different requirements of the job installation.
For example, if we’re installing a process piping system that needs a pump, and we have to modify a mezzanine to handle the new pump, we don’t have to bring in other people to handle that part of the job. We can do what needs to be done on the spot – ourselves. This transitioning between job tasks is something the customer never needs to worry about. It’s just done, and done right.
Differential points working for you
If you would like to talk to us about how our points of differentiation can work for your project, contact our knowledgeable experts. They can help you figure out which pipe fitting, millwright, or custom steel fabrication is the right choice for your project.